Contacting Support
If you encounter any issues while using GLAPI, our support team is ready to assist you. Filing a support ticket through your dashboard is the most efficient way to get help.
How to Contact Support
To contact our support team, follow these steps:
- Log in to your GLAPI dashboard
- Navigate to the "Support" section
- Click "Create New Ticket"
- Fill out the required details about your issue
- Submit your ticket
All tickets automatically generate an email notification to our support team, ensuring your issue is tracked properly and visible to our entire support staff.
Expected Response Time
Our team prioritizes issues based on the following levels:
- Critical: Response within 1-2 hours
- High: Response within 4-8 hours
- Medium: Response within 1-2 business days
- Low: Response within 3-5 business days
Our standard support hours are Monday-Friday, 9am-6pm ET.
Emergency support for critical production issues is available 24/7.
What to Expect
When you submit a support ticket, you'll receive an automatic confirmation email with your ticket number. Our team prioritizes issues based on severity and responds within the timeframes listed above.
For faster resolution, please include:
- Detailed description of the issue
- Steps to reproduce the problem
- Any error messages or logs
- Screenshots (if applicable)
Emergency ?
Call us at (970)-471-1073